GET ANSWERS TO YOUR QUESTIONS
1. How can I make an appointment?
Please call our office at 847-818-7700 to make an appointment.
2. Where are you located?
Our office is conveniently located at 135 North Arlington Heights Road, Suite 160, Buffalo Grove, IL 60089
3. What forms do I need to fill out?
Click here for a list of our forms. Our receptionist can let you know which forms you’ll need to print out and fill out for your first appointment. If you don’t have a printer, please come 15 minutes early to your appointment so you can fill out the paperwork in our office.
4. Do you accept my insurance?
Your Personal Doctor is in the network of many of the insurance companies in the area where the office is located. As of March 01, 2022, the office accepts the following insurances: Traditional Medicare + any Commercial insurance as a supplemental and BCBS PPO. Every time insurance information changes, you have to email the front and back of your insurance card 2 business days in advance prior to any services to This email address is being protected from spambots. You need JavaScript enabled to view it.
5. What if I don’t have insurance?
Your Personal Doctor will evaluate and treat your condition regardless of insurance. Payment for services is the patient’s responsibility. For patients without insurance, an upfront payment will be required before seeing the physician.
The medical service price list is here https://yourpersonaldoctor.com/images//doctor/forms/Medical_Price_List_Sep_2022.pdf
6. What is health insurance? Will my insurance cover my services/procedures? Will I get a bill for my services/procedures?
Please read more about health insurance: https://en.wikipedia.org/wiki/Health_insurance
It is your responsibility to understand your insurance benefits. Your insurance company will send you an Explanation of Benefits explaining how your bill was paid and any amount you are responsible for. Deductibles, co-insurance, and co-payments may apply according to your insurance policy. By law, you are responsible for these amounts as well as any non-covered services listed in your policy.
7. How do I know if the medical service/medication is covered?
During the office visit, you get an order for tests and/or a prescription for medications. Orders/prescriptions have diagnoses. You should contact your insurance before service is rendered. The easiest way to find out if a service is covered is to contact your insurance company directly. They will be able to look up your plan and tell you what services are covered based on diagnoses, as well as any copays or deductibles that may apply. Medical Providers provide recommendations for services/medications regardless of coverage at 'the best effort'.
8. What are “in-network” and “out-of-network” providers?
In-network providers are providers who are contracted with your specific insurance plan. When providers are contracted with your plan, the benefits from the insurance company are much greater than if the provider is not contracted (out-of-network) with your plan. The patient's responsibility is to check with the insurance if the office and referral entities are in or out of the network before any services.
9. When will I receive a statement?
If you have health insurance, you may receive a statement from Olga Zarkh, MD, Your Personal Doctor. Here are the steps to validate the statement. Contact your insurance company for an explanation of benefits (EOB) where you see how insurance processes the claims. If the statement and EOB match up, please pay your portion. If there is a discrepancy between the EOB and the statement, please contact billing at This email address is being protected from spambots. You need JavaScript enabled to view it. for further work.
10. What forms of payment can I use?
The preferable payment method is 'Zelle' from your bank to This email address is being protected from spambots. You need JavaScript enabled to view it. vs credit cards to save money on the bank transaction fee. Your Personal Doctor accepts cash, debit card, and credit card payments (MasterCard, Visa, AMEX, and Discover). You can pay by phone with a debit/credit card or quick pay to This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also pay your bill online.
11. How to get medical supplies or orders for tests?
The patient has to obtain a provider order during an office or virtual visit. Orders are to be a part of the provider note and be medically necessary. Some insurance companies require additional documentation, forms, specialist's orders, etc. Specialist's orders/notes are to be sent to our office directly from a doctor's office or by a patient.
12. How can I refill a prescription?
You should contact your pharmacy where the last prescription was obtained and ask for refills. We expect an electronic request from a pharmacy. The provider decides to get a prescription refilled or a patient needs a virtual or office visit for it. New prescription orders require a doctor's visit.
13. I have questions for to doctor or nurse practitioner
All questions are to be addressed only during virtual/office visits.
14. I need a doctor to fill out some forms or do the work outside of insurance coverage.
Review forms outside of the health care insurance coverage are out-of-pocket expenses. The price is here: https://yourpersonaldoctor.com/images//doctor/forms/Medical_Price_List_Sep_2022.pdf
The price is per attempt. Work on the form does not guarantee approval or signature.
The forms are to be emailed to the office at This email address is being protected from spambots. You need JavaScript enabled to view it. to estimate the scope of work.
15. I have a prescription that is not covered or needs preauthorization.
Medical providers always prescribe medication based on medical necessity with an option for substitution (see a financial policy). Ask a pharmacist to fill a medication that meets your health and financial needs. Another option is to ask a pharmacist to provide a cost-effective solution based on your preferences and insurance and send us a change of medication electronically by e-scripts (it could be a fee associated with a medication change). Please be aware that some preauthorization requests can not be done successfully because of insurance constraints. The Office will make a reasonable effort to make an Rx substitution (a fee could be applied)
16. What is a doctor's visit?
A doctor's visit is a meeting between a patient with a health provider to get health advice or a treatment plan for a symptom or condition. The visit has a start and end time.
Visit time includes all activities (both face-to-face and non-face-to-face) related to the encounter performed by the physician or QHP on the date of the encounter. This includes activities such as reviewing external notes/tests/etc
17. I changed my insurance. What's the next step?
A patient should send a new insurance card (front and back) 2 business days prior to any services at the office to This email address is being protected from spambots. You need JavaScript enabled to view it.
18. What if I get a statement that is a year old?
The Illinois statute of Limitations is 5 years for oral contracts and 10 years for written agreements.
If you don’t see your question answered here, please call us. We’re here to help! Call 847-818-7700.
Interested in learning more about our
HEALTH, WELLNESS, and BEAUTY CARE?
Call us for a free consultation, 847-818-7700, or schedule an appointment with your personal advisor today.
Supriya Klionsky, NP graduated from 
