GET ANSWERS TO YOUR QUESTIONS
How can I make an appointment?
Please call our office at 847-818-7700 to make an appointment.
Where are you located?
Our office is conveniently located at 1401 W. Dundee Road, Suite 202, Buffalo Grove, IL.
What forms do I need to fill out?
Click here for a list of our forms. Our receptionist can let you know which forms you’ll need to print out and fill out for your first appointment. If you don’t have a printer, please come 15 minutes early to your appointment so you can fill out the paperwork in our office.
Do you accept my insurance?
Your Personal Doctor does accept the majority of the insurance providers in the area that the office is located. Please contact your insurance provider to see if we are in network with your plan. On the front or the back of your insurance card you will find a phone number that will allow you to contact your insurance provider to determine if we are in or out of network.
What if I don’t have insurance?
Your Personal Doctor will evaluate and treat your condition regardless of insurance. Payment for services is the patient’s responsibility. For patients without insurance, an upfront payment will be required before seeing the physician.
Will my insurance cover my services/procedures? Will I get a bill for my services/procedures?
It is your responsibility to understand your insurance benefits. Your insurance company will send you an Explanation of Benefits that will explain how your bill was paid and any amount you are responsible for. Deductibles, co-insurance and co-payments may apply according to your insurance policy. By law, you are responsible for these amounts as well as any non-covered services listed in your policy.
What is a co-pay?
A co-pay, short for “co-payment,” is a small, fixed amount of money that the insurance provider requires the insured person to pay at the time of service each time he or she comes in for an office visit.
What are “in-network” and “out-of-network” providers?
In-network providers are providers who are contracted with your specific insurance plan. When providers are contracted with your plan, the benefits from the insurance company are much greater than if the provider is not contracted (out-of-network) with your plan. When providers are out-of-network with your plan, the benefits will be much less from the insurance company than if the provider was in-network.
When will I receive a statement?
If you have insurance coverage, you will receive a statement from Olga Zarkh, MD, Your Personal Doctor after we receive an explanation of benefits from your insurance provider. If you do not have insurance coverage, you are responsible for the payment in full at the time of service.
What forms of payment can I use?
Your Personal Doctor accepts cash, personal checks, debit card, and credit card payments (MasterCard, Visa, American Express and Discover). You can pay by phone with a debit or credit card or bring in or mail your payment. You can also pay your bill online.
If you don’t see your question answered here, please call us. We’re here to help! Call 847-818-7700.
Interested in learning more about our
HEALTH, WELNESS and BEAUTY CARE?
Call us for a free consultation, 847-818-7700, or schedule an appointment with your personal advisor today.